Privacy Policy

Last updated: May 15, 2026

1. Introduction

Coupley ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

We understand that the information you share with us is deeply personal. We take this responsibility seriously and have designed our systems with privacy as a core principle.

2. Information We Collect

Information You Provide

  • Account information (email, name)
  • Onboarding survey responses (relationship details, goals, communication style)
  • Chat conversations with our AI coach
  • Voice recordings, transcripts, or conversation content for features you choose to use
  • Partner linking information
  • Subscription status and purchase entitlement information

Automatically Collected Information

  • Device information (type, operating system)
  • Usage data (features used, session duration)
  • Log data (IP address, access times)

3. How We Use Your Information

We use your information to:

  • Provide and personalize our AI coaching service
  • Generate session summaries and insights
  • Improve service reliability, safety, and product quality
  • Communicate with you about your account
  • Manage subscriptions, entitlements, and customer support
  • Ensure the security of our Service

Important: We do NOT use your personal conversations to train AI models. Your conversations remain private and are only used to provide you with the Service.

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit and encryption at rest where supported by our service providers
  • Secure data storage using Firebase and Google Cloud infrastructure
  • Access controls for systems that store user data
  • Monitoring and operational safeguards to help protect the Service

5. Data Sharing

We do NOT sell your personal information. We may share data with:

  • Service providers who help operate the Service, such as hosting, authentication, analytics, subscription management, payments, customer support, and AI infrastructure providers
  • Your linked partner (only shared session data you choose to share)
  • Law enforcement when required by law or to protect rights and safety

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us at support@coupleyapp.com.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You can delete your account and all associated data at any time from the app settings.

8. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: support@coupleyapp.com