Privacy Policy

1. Introduction

Coupley ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

We understand that the information you share with us is deeply personal. We take this responsibility seriously and have designed our systems with privacy as a core principle.

2. Information We Collect

Information You Provide

• Account information (email, name)
• Onboarding survey responses (relationship details, goals, communication style)
• Chat conversations with our AI coach
• Voice session recordings and transcripts
• Communication Analyzer recordings
• Partner linking information

Automatically Collected Information

• Device information (type, operating system)
• Usage data (features used, session duration)
• Log data (IP address, access times)

3. How We Use Your Information

We use your information to:

• Provide and personalize our AI coaching service
• Generate session summaries and insights
• Improve our AI models and service quality
• Communicate with you about your account
• Ensure the security of our Service

Important: We do NOT use your personal conversations to train AI models. Your conversations remain private and are only used to provide you with the Service.

4. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all conversations
• Secure data storage with Firebase/Google Cloud
• Regular security audits and penetration testing
• Employee access controls and training

5. Data Sharing

We do NOT sell your personal information. We may share data with:

• Service providers who assist in operating our Service (subject to strict confidentiality agreements)
• Your linked partner (only shared session data you choose to share)
• Law enforcement when required by law or to protect rights and safety

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt out of marketing communications
• Withdraw consent at any time

To exercise these rights, contact us at privacy@coupley.app.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You can delete your account and all associated data at any time from the app settings.

8. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@coupley.app
• Address: 123 Relationship Way, San Francisco, CA 94102